Chapter 4 - Org Management - MAN3240

According to the text, ______ conveys a wide range of feelings, including emotions and moods.

• Sensations

• Judgments

• Affects

• Impulses

Sadness, anger, or elation are examples of ______.

• Traits

• Habits

• Emotions

• Thoughts

______ are defined by the text as intense feelings directed at a specific object or person.

• Temperaments

• Emotions

• Values

• Moods

A ______ is less intense and more generalized feeling not directed at any specified object or individual.

• Mood

• Attitude

• Emotion

• Belief

Career decisions are guided by our ______, according to our text.

• Emotions

• Moods

• Values

• Habits

An example of a heightened emotional state is ______.

• Calmness

• Satisfaction

• Frustration

• Stability

The text describes emotional contagion as a phenomenon that ______.

• Makes people more logical

• Spreads to others

• Decreases group unity

• Affects only individuals

An example of workers who are expected to practice emotional labor include ____ and ____ .

• Engineers; scientists
• Flight attendants; pilots
• Writers; editors

• Mechanics; electricians

Call center workers using a script is an example of ____.

• Role reversal

• Emotional suppression

• Display rules
• Job satisfaction

We call ____ the difference between the emotions a person portrays and how they really feel.

• Attitude change

• Emotional dissonance
• Personal bias

• Value conflict