80-100

80. What can influence communication style according to the text?

• Background noise

• External distractions

• Cultural awareness

• Gender

81. What is an example of self-protection filtering?

• Avoiding difficult conversations

• Seeking clarification when needed

• Fear of rejection hindering honest communication

• Being emotionally neutral

82. How does fear of rejection affect communication?

• It hinders honest communication

• It promotes trust

• It encourages openness

• It leads to clearer expression of desires

83. What is the main consequence of filtering in communication?

• Increased clarity

• Improved rapport

• Misunderstanding

• Enhanced trust

84. Which of the following is NOT listed as a common area causing filtering?

• Personality

• Beliefs and expectations

• Self-protection

• Semantics

85. How do differences in style affect communication?

• They promote emotional connection

• They may cause misinterpretation

• They lead to better understanding

• They facilitate rapport

86. What is the purpose of recognizing and admitting one’s biases?

• To justify them

• To overcome them

• To maintain them

• To ignore them

87. Which filter involves interpreting the message based on assumptions?

• Differences in style

• Beliefs and expectations

• Distractions

• Emotional states

88. What is the difference between hearing and listening?

• Listening is mechanical, while hearing is effortless.

• Both hearing and listening involve the same processes.

• Hearing is passive, while listening is active.

• Listening involves only verbal messages, while hearing involves non-verbal cues.

89. How can you convey interest as an active listener?

• Showing disapproval with body language

• Ignoring the speaker’s message

• Nodding your head and smiling

• Avoiding eye contact