RES CALIBRATION 5.16

RES CALIBRATION 5.16

Professional Development

9 Qs

quiz-placeholder

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RES CALIBRATION 5.16

RES CALIBRATION 5.16

Assessment

Quiz

Other

Professional Development

Easy

Created by

John Arnold Granada

Used 2+ times

FREE Resource

9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 4 pts

Media Image

Agent #1

Looking at the agent's MTD score, what KPI will you prioritize?

SQI

CAPTURE

AHT

RENTAL READY

DISCONNECT

2.

MULTIPLE CHOICE QUESTION

10 sec • 4 pts

Media Image

Agent #1

Which disposition will you select to filter this agent's calls in order to identify their behavior?

Booked Reservation

CFA Not Available

Rates too high

Customer shopping rates/not ready to book

Non-sales call

3.

MULTIPLE CHOICE QUESTION

10 sec • 4 pts

Agent #1

Given that you have your observations from those filtered call dispositions and have prioritized the KPI, what action plan will you drive?

ETA

DRIVE

4.

MULTIPLE CHOICE QUESTION

10 sec • 4 pts

Media Image

Agent #2

Looking at the agent's MTD score, what KPI will you prioritize?

SQI

CAPTURE

AHT

RENTAL READY

DISCONNECT

5.

MULTIPLE CHOICE QUESTION

10 sec • 4 pts

Media Image

Agent #2

Which disposition will you select to filter this agent's calls in order to identify their behavior?

Booked Reservation

CFA Not Available

Rates too high

Customer shopping rates/not ready to book

Non-sales call

6.

MULTIPLE CHOICE QUESTION

10 sec • 4 pts

Agent #2

Given that you have your observations from those filtered call dispositions and have prioritized the KPI, what action plan will you drive?

ETA

DRIVE

7.

MULTIPLE CHOICE QUESTION

10 sec • 4 pts

Media Image

Agent #3

Looking at the agent's MTD score, what KPI will you prioritize?

SQI

CAPTURE

AHT

RENTAL READY

DISCONNECT

8.

MULTIPLE CHOICE QUESTION

10 sec • 4 pts

Media Image

Agent #3

Which disposition will you select to filter this agent's calls in order to identify their behavior?

Booked Reservation

CFA Not Available

Rates too high

Customer shopping rates/not ready to book

Non-sales call

9.

MULTIPLE CHOICE QUESTION

10 sec • 4 pts

Agent # 3

Given that you have your observations from those filtered call dispositions and have prioritized the KPI, what action plan will you drive?

ETA

DRIVE