Customers revision

Which of the following is NOT a classification of customers?

• Internal

• Virtual

• External

• Repeat

• New

An example of a customer 'Needs' is

• A room with an ocean view

• 5 star fine dining restaurant

• A place to stay while travelling in a small rural town

• Adjoining rooms

Outline the importance of internal customers for a hospitality establishment

List 5 strategies to accommodate non English speaking (EALD) customers in a fine dining restaurant

Match the following needs for the following customers groups

• Budget accommodation., common areas

• Business Travellers

• Adjoining rooms, kid friendly areas

• Romantic getaway

• Wifi, efficient check in

• Backpackers

• Fine dining, spa and rooms with views

• Families

• Lifts, gentle recreational activities

• Seniors

Outline the importance of identifying and meeting the requirements of customers with special needs

Tick all the examples of customers who may special needs / request

• Neurodiverse and Cognitive Impairments

• Hearing Impairments

• Obese

• Elderly Guests

• Dietary Restrictions

HSC 2022 ( 6 marks)

Explain the strategies a hospitality business could implement in dealing with customer special requests and dietary requirements.

Look at the sample response

A business could use pictures if they don't speak English and talk slower to them. They might print of menus in different languages which can help them choose what they want. They might have dishes on the menu from there country

Rewrite this passage to improve the mark