Room Reservation - PA

What is a "rack rate"?

• A discounted rate for VIP guests

• The published room rate before discounts

•  A rate offered only to corporate clients

• The weekend-only promotional price

Which of the following is NOT a type of room reservation?

• Confirmed Reservation

• Tentative Reservation

• Walk-in Reservation

• Shared Reservation

What is the correct order of steps in the standard operating procedure (SOP) for room reservation?

•  Confirm details → Answer call → Fill reservation form

• Greet caller → Take details → Confirm availability → Fill form

•  Fill reservation form → Greet caller → Confirm details

• Greet caller → Confirm availability → Say goodbye

A tentative reservation is confirmed and guaranteed by payment. (True/False)

Name two DETAILS of information required when filling out a room reservation form.

Amendments to reservations must be documented properly to avoid confusion. (True/False)

Which phrase is most appropriate when answering a hotel reservation call?

• "Hey, what do you want?"

• "Hello, please hold."

• "Good morning, thank you for calling [Hotel Name]. How may I assist you?"

• "Yes?"

Give one reason a guest might cancel a room reservation.

What is the main purpose of a room reservation form?

• To calculate taxes

• To prepare cleaning schedules

• To capture guest details and booking info

• To track minibar usage

Front office staff should follow up with guests who make tentative bookings. (True/False)