Business Communication Quiz

Business Communication Quiz

12th Grade

9 Qs

quiz-placeholder

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Business Communication Quiz

Business Communication Quiz

Assessment

Quiz

Life Skills

12th Grade

Hard

Created by

Moez Ghrairi

Used 1+ times

FREE Resource

9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When developing an informative message, where should you make your main idea?

In the closing paragraph

At the beginning of the message

After offering reasons why you need to make the request

At the end of the middle paragraph

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following will improve the likelihood of getting the desired response?

Ask the audience for their feelings on the topic.

State exactly what you want.

Tell the audience how the information will be used.

Tell the audience who the information will be forwarded to.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the best way to handle multiple requests when responding to requests from a reader?

Send a new message for each request.

Use a new paragraph in the body of the message for each request.

Discuss the most important request first in the body of the message.

List the request on an additional page.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do when developing a positive message?

Slowly build up to the request or main idea

Not assume that your audience will comply

Demand action to ensure compliance

Be non-specific when stating what you want

State precisely what you want

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should multiple requests or questions in one message be addressed?

Address all topics in one question.

Offer apologies for any inconvenience caused.

Start with the most important question.

Do not assume the audience will comply.

Limit the number of requests or questions to three.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should the close of a request include?

A sincere apology for the inconvenience caused

An explanation or justification for the request

The phrase "Thank you in advance" to ensure compliance

Information about how you can be reached

Questions that will help the organization of the message

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should informative replies and positive replies close?

With a sincere apology for the trouble caused

With an expression of appreciation or goodwill

With a detailed explanation of the request

With a mention of the consequences of noncompliance

With information about the negative aspects of the request, if any

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not considered an informative and positive message?

Technical support

Rejecting suggestions and proposals

Replies to routine business matters

Good news announcement

Thank you notes

9.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The opening of a good news message should contain what?

Reasons for your decision

Explanation of your request

A clear statement of the request

Request for specific action

Justification for the message