
Business Communication Quiz

Quiz
•
Life Skills
•
12th Grade
•
Hard

Moez Ghrairi
Used 1+ times
FREE Resource
9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When developing an informative message, where should you make your main idea?
In the closing paragraph
At the beginning of the message
After offering reasons why you need to make the request
At the end of the middle paragraph
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following will improve the likelihood of getting the desired response?
Ask the audience for their feelings on the topic.
State exactly what you want.
Tell the audience how the information will be used.
Tell the audience who the information will be forwarded to.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the best way to handle multiple requests when responding to requests from a reader?
Send a new message for each request.
Use a new paragraph in the body of the message for each request.
Discuss the most important request first in the body of the message.
List the request on an additional page.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do when developing a positive message?
Slowly build up to the request or main idea
Not assume that your audience will comply
Demand action to ensure compliance
Be non-specific when stating what you want
State precisely what you want
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should multiple requests or questions in one message be addressed?
Address all topics in one question.
Offer apologies for any inconvenience caused.
Start with the most important question.
Do not assume the audience will comply.
Limit the number of requests or questions to three.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should the close of a request include?
A sincere apology for the inconvenience caused
An explanation or justification for the request
The phrase "Thank you in advance" to ensure compliance
Information about how you can be reached
Questions that will help the organization of the message
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should informative replies and positive replies close?
With a sincere apology for the trouble caused
With an expression of appreciation or goodwill
With a detailed explanation of the request
With a mention of the consequences of noncompliance
With information about the negative aspects of the request, if any
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not considered an informative and positive message?
Technical support
Rejecting suggestions and proposals
Replies to routine business matters
Good news announcement
Thank you notes
9.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The opening of a good news message should contain what?
Reasons for your decision
Explanation of your request
A clear statement of the request
Request for specific action
Justification for the message
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