Công cụ CRM và Phân tích Dữ liệu

What is software tool in the context of CRM?

• A computer hardware

• A program designed to support specific business functions

• A manual method to track customer data

• A CRM module for customer interaction

Which software is commonly used to manage customer databases?

• Microsoft Excel

• Microsoft Access

• Adobe Photoshop

• Google Chrome

Which software tool is primarily used for analyzing customer data in CRM?

• Microsoft Word

• Tableau

• Trello

• Slack

What is the main purpose of data visualization tools in CRM?

• Provide graphical representations of customer data

• Store customer records in spreadsheets

• Automate CRM decisions

• Replace human customer service representatives

Which software is commonly used for CRM reporting and business intelligence?

• Power BI

• Zoom

• Google Drive

• Adobe Illustrator

What is the main function of a CRM dashboard?

• Store customer data

• Provide a visual representation of key CRM metrics

• Replace manual reporting processes

• Serve as a CRM database

Which of the following descriptions best describes KPI (Key Performance Indicator) in a CRM dashboard?

• A measure used to evaluate business performance

• A type of software license

• A system for tracking customer complaints

• A hardware component of CRM

Why is the dashboard necessary in CRM?

• They eliminate the need for human decision-making

• They provide real-time data information for strategic planning

• They replace traditional CRM modules

• They allow companies to avoid data collection

Which type of chart is most suitable for visualizing trends over time in the CRM dashboard?

• Bar chart

• Line chart

• Pie chart

• Scatter chart

Which of the following metrics can be included in the CRM dashboard?

• Customer retention rate

• Employee attendance records

• Office inventory

• Monthly electricity costs