ISO 9001:2015-Overview & Internal Audit

What is the primary focus of ISO 9001:2015?

• Employee satisfaction

• Customer focus and continual improvement

• Increasing sales

• Reducing production costs

Which of the following is NOT one of the seven quality management principles in ISO 9001:2015?

• Leadership

• Risk-based thinking

• Cost reduction

• Customer focus

What does the term "PDCA" stand for in ISO 9001:2015?

• Plan, Do, Control, Act

• Plan, Do, Check, Act

• Process, Document, Control, Audit

• Prepare, Develop, Certify, Approve

Which clause of ISO 9001:2015 focuses on Leadership?

• Clause 4

• Clause 5

• Clause 6

• Clause 7

What does "risk-based thinking" in ISO 9001:2015 mean?

• Identifying and addressing risks to achieve quality objectives

• Ignoring risks and focusing only on opportunities

• Risk analysis only in financial aspects

• Ensuring all risks are eliminated

Which document is mandatory under ISO 9001:2015?

• Quality Manual

• Risk Assessment Report

• Organizational Chart

• None, but documented information is required

Which clause of ISO 9001:2015 focuses on "Support" including resources, competence, and communication?

• Clause 6

• Clause 7

• Clause 8

• Clause 9

What is the primary purpose of an internal audit in ISO 9001:2015?

• To identify and punish employees

• To ensure processes conform to requirements and improve the Quality Management System

• To prepare for external audits only

• To increase financial profit

Who is responsible for conducting internal audits in an organization?

• Any employee, regardless of training

• The process owner only

• Competent and independent auditors appointed by the organization

• External auditors from certification bodies

Which clause of ISO 9001:2015 specifically covers internal audits?

• Clause 7.5

• Clause 8.2

• Clause 9.2

• Clause 10.1