Understanding Sales and Delivery Processes

What is the first step in the sales process?

• Delivery of goods

• Identifying potential customers

• Creating an invoice

• Receiving payment

Which of the following is a type of purchase order?

• Standard Purchase Order

• Delivery Note

• Sales Invoice

• Stock Receipt

Why is a delivery note important in the sales process?

• It serves as a legal contract

• It confirms the delivery of goods

• It is used to calculate taxes

• It is required for stock management

What is the first step in creating an invoice?

• Sending the invoice to the customer

• Listing the items sold

• Calculating the total amount

• Adding the company logo

Which technique is used for managing stock effectively?

• Ignoring stock levels

• Just-In-Time (JIT) inventory

• Overordering products

• Random stock checks

What is the main purpose of Customer Relationship Management (CRM)?

• To increase stock levels

• To improve customer satisfaction

• To reduce delivery times

• To create purchase orders

Which document is typically sent to a customer after a sale is completed?

• Purchase Order

• Delivery Note

• Invoice

• Stock Report

What is a blanket purchase order?

• An order for a single item

• An order for multiple deliveries over time

• An order that is cancelled

• An order that is returned

How does a delivery note help in stock management?

• It provides a list of items to be ordered

• It confirms the receipt of goods

• It calculates the total stock value

• It organises the stockroom

What information is typically included in an invoice?

• Customer's favourite colour

• List of items sold and their prices

• Employee work schedule

• Supplier's bank details