English for hospitality communication quiz 1

What do you say to greet a guest?

• Please help

• Hello, how are you?

• Thank you

• Goodbye

How do you ask for the guest’s name?

• What is your name?

• How are you?

• Where are you from?

• What time is it?

How do you say goodbye to a guest?

• Please sit down

• See you later

• Come in

• Can you help me?

Which is a polite way to offer help?

• Do it yourself

• Leave me alone

• Do you need help?

• How old are you?

How do you offer a drink to a guest?

• Do you like water?

• Would you like something to drink?

• Can you bring me a drink?

• Where is your drink?

How do you ask for a guest’s room number?

• Where are you staying?

• Do you have a reservation?

• How long will you stay?

• What is your room number?

How do you respond to a guest saying “thank you”?

• Yes

• No

• You’re welcome

• Good night

How do you inform a guest that breakfast is served at 7 AM?

• Breakfast is served at 7 AM

• Breakfast is not available

• I don't like breakfast

• Where is breakfast?

How do you tell a guest where the restroom is?

• The restroom is here

• The restroom is dirty

• The restroom is closed

• The restroom is over there

How do you ask if a guest needs anything else?

• Do you want more?

• Can I help you with anything else?

• What is your name?

• Do you like it here?