Associates obtain the guest's name and use the caller's name at least once during the conversation.

EIA_Q&A_FB_SHIBUI Round2

Quiz
•
Hospitality and Catering
•
12th Grade
•
Easy
HR VLC
Used 1+ times
FREE Resource
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All appropriate condiments/sauces are offered and served in the appropriate containers. True or False?
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All appropriate food or beverage could be contains single-use plastic. True or False?
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Associates make every effort to meet the guest's requests or offer a suitable alternative. True or False?
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Should associates maintain alert postures and respect the guest's presence when interacting with each other?
Yes
No
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