FLO (Quiz 1-4)

is the act of welcoming guests or strangers or "entertainment of guests or strangers without reward or with kind and generous liberality

is a private house offering inexpensive accommodation to tourists

make products that are sold to consumers through wholesalers and retailers

What are the Characteristics of Hospitality Industry

Everything. Right Where You Need It

Pleasing People the World Over

is the total experience that a customer gets through people, when satisfying a need.

Guest easily finds a seat and does not need to attract the bartender’s attention

• True

• False

Guest is seated at the table

• True

• False

Guest does not have to wait or go to the lounge for a cocktail.

• True

• False