Mastering Communication and Conflict Resolution

Which of the following is an example of non-verbal communication?

• Writing an email

• Nodding in agreement

• Speaking on the phone

• Sending a text message

Which of the following is NOT a technique of active listening?

• Paraphrasing what the speaker said

• Giving immediate advice

• Asking clarifying questions

• Reflecting feelings

How can I-statements help in communication?

• By blaming the other person

• By expressing personal feelings without blaming

• By avoiding the issue

• By making demands

Which communication style is characterized by expressing thoughts and feelings in a direct and respectful way?

• Aggressive

• Passive

• Assertive

• Passive-aggressive

What is a common effect of peer pressure?

• Increased self-confidence

• Improved decision-making skills

• Conforming to group norms

• Enhanced individuality

What role does a mediator play in conflict resolution?

• Taking sides in the conflict

• Facilitating communication between parties

• Deciding the outcome of the conflict

• Ignoring the conflict

Which of the following is a characteristic of aggressive communication?

• Respecting others' opinions

• Using "I" statements

• Dominating conversations

• Avoiding confrontation

What is a key strategy for managing peer pressure?

• Always agreeing with the group

• Avoiding all social interactions

• Developing strong personal values

• Ignoring your own feelings

What is an effective conflict resolution strategy?

• Avoiding the person you have a conflict with

• Yelling to make your point clear

• Listening to the other person's perspective

• Ignoring the conflict until it goes away

Which communication style involves expressing needs indirectly and often with sarcasm?

• Passive

• Assertive

• Aggressive

• Passive-aggressive