1st QA Challenge

1. For ReIDV, and IDV cases what is the first step on your initial review that all have in common?

• FWS, DX Active?, FWD Stat?, FWA, TIN Stat, SSN Stat

• Take ownership, Dup Cases?, Merge?, Check ID Stat and flip to match Persona

• Take ownership, Dup cases, Merge?, Persona Quality Review

2. How would you perform your initial review for ReIDV cases

• FWD?, Persona?, DX Active?, DX Stat ? Approved Persona?

• DX Look Up? FWD?, FWA? , Approved Persona?

• FWS? , FWA? , FWD?, Persona?

• FWS? , FWD? , Dx Stat? , Persona?

3. How would you perform your initial review for IDV cases?

• FWS?, Dx Stat? TIN Stat, SSN Stat, Persona template?

• FWS/D/A?, Persona?, DX Stat?, TIN Stat, SSN Stat, Approved Persona?, match ID stat with Persona

• Persona?, TIN Stat, SSN Stat, Approved Persona?, DX Stat?

• FWS/D/A?, DX Stat, Persona? TIN Stat, SSN Stat, Approved Persona?, match ID stat with Persona

4. How would you perform your initial review for Bank ReIDV cases?

• Persona Template, DX Stat

• Dup Cases?, FWS/D/A, Persona template, DX Stat

• Merge?, Dx Look up, Dx Stat, Persona template

• FWS/D/A?, DX Stat, Persona template

5. Where would you confirm your TOF was correctly submitted? or a previous TOF was already submitted (in case a SF case was already worked)?

• mq-idv-production

• manual-tofreq

• TOF Manual Reset

• There is no way to check previous TOF

6. Are we able to correct/delete a TOF that was incorrectly submitted?

• YES

• NO

10. 7. How would you correct/delete a wrong TOF already submitted?

• 1. 1. Submit the correct TOF at mq-idv-production

• 2. 2. Go to the manual-tofreq-submissions, locate the wrong TOF and delete it.

• 3. 3. Go to manual-tofreq-submissions, locate wrong TOF and tag @tof-reset-team

• 4. 4. There is no way to correct a previously submitted TOF.

7. For the previous ReIDV Case what is the correct answer?

• Send Incorrect/Exp comms, retrigger 643

• Invalid and Merge Case

• Send Incorrect/Exp comms, retrigger 644

8. Where you can find all MQ Workflow updates?

• Marketplace Quality Directory

• Marketplace Quality Documents and Resources

• MQ Workflow Landing Page

• Marketplace Quality Confluence Standardization

9. Which of the following cases the submarket id and ID/DL will lead you to the following outcomes?

• Cases Approved for Invalid/Expired

• Declined for PII mismatch

• Declined for Failure to confirm Identity Facial Scan/ ID Scan

• Cases Approved for Accepting Appeal