Test tuần 7/2025 - AR

Customer is running ads but our app widget impacting store's sales. Kindly note all actions you should do to make the case resolved soonest.

"I'm using Free plan, your app provides me 50 reviews per product. Currently I found that I can import or publish 5 reviews to each product. Can you check the issue?"

On the old version, I can show all reviews on my product page, but it’s not working on the new version

Provide your template when customer wants to import reviews via Temu.

Kindly note essential information of this feature

When TS gives advice that merchant should contact theme for resolve the front-store customization. What steps that agent needs to take?

"Which plan I can use Google Rich Snippets in your app?"

• From Essential plan

• From Free plan

• From Starter plan

• From Premium plan

• From Super plan

After choose Grid widget layout, review box show as screenshot https://prnt.sc/API-USas3vEq

How can we do to show review box as correct layout https://prnt.sc/Lb0kJmCsnowG?

• Ask TS to add custom code in theme file

• Online store > Customize theme > Select page > Review box section > Tick option 'Make section margins the same as theme' https://prnt.sc/B6ZbMdqXjGRW

• Clear caches then reload the app and front store

• Guide customer contact theme

Agent must properly check all information on OPR pop-up before Record/ Record & Resolve

• True

• False

I want to translate reviews to multi-languages according to buyers' location.

Does your app support this feature?

(choose correct answers)

• I'm sorry that our app does not have this feature. App only has translate review automatically by Google Translate through import process, which allows users translate review content to one specific language

• You can translate review box content in Show reviews section in-app

  Translate review content in import settings

• We suggest you use Transcy app to translate both review box and review contents. The translation will be auto translated.

  You could contact [e-mail] to ask more information about translation

• You can look for a translate app which has auto-switch language feature (geolocation) to adapt your request

• You need to add languages in Admin Settings > Languages to make translations work with Ali Reviews

"I uninstalled app but it keeps charging me in Shopify invoice"

(choose correct answers)

• Asking invoice which shows charge cycle and app name clearly

• Ask customer wait for fulltime support immediately

• If customer uses annual plan: ask him uninstall app as soon as possible

  For monthly plan, not ask uninstall

• Agent must know how to guide customers provide information of charge/ invoice

• 
  If customer does not intend to use to app

  Monthly plan: ask him uninstall app as soon as possible

  Annual plan: not ask uninstall