Job Specification Vs. Description

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR should be able to type 45 words per minute while on the phone with a customer.

• Job Specification

• Job Description

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR is responsible for successfully addressing customer calls and concerns.

• Job Specification

• Job Description

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR must have excellent communication skills and not be flustered by irate callers.

• Job Specification

• Job Description

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR must keep a record of all customer calls in the department’s database.

• Job Specification

• Job Description

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR is expected to know about the technical aspects of the products offered.

• Job Specification

• Job Description

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR must troubleshoot technical questions about products.

• Job Specification

• Job Description

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR must be fluent in both English and Spanish.

• Job Specification

• Job Description

Read each requirement for a customer service representative (CSR), then match it to the correct category. Is each requirement part of job description or job specification?

CSR is responsible for keeping his or her work area safe and clean.

• Job Specification

• Job Description