Communication Skills Quiz

Which of the following is an example of active listening?

• Interrupting the speaker

• Nodding and making eye contact

• Checking your phone while someone is talking

• Giving advice before the person finishes speaking

What is the best response when you don’t understand what someone has said?

• Ignore it and move on

• Ask for clarification

• Change the subject

• Pretend you understand

What is the best way to address a misunderstanding?

• Ignore it and move on

• Discuss and clarify the misunderstanding

• Blame the other person

• Change the subject

What is the best way to respond when you don't understand something?

• Pretend to understand

• Clarify with questions

• Get defensive

• Avoid further communication

Effective communication always requires verbal language.

• True

• False

Non-verbal communication includes facial expressions, posture, and gestures.

• True

• False

Stereotypes are fair and accurate representations of individuals.

• True

• False

What is the definition of Verbal Communication?

• Using spoken words to convey a message

• Non-verbal cues such as posture, gestures, and facial expressions

• Communication that does not involve words

• A message in which the verbal and non-verbal cues do not match

Which term is described as "An oversimplified belief about a group of people"?

• Stereotype

• Passive

• Aggressive

• Active Listening

What are "I" Messages?

• Statements that focus on the speaker’s feelings rather than blaming the listener

• Fully concentrating, understanding, responding, and remembering what is being said

• Expressing your views clearly and respectfully

• Communication that is hostile or forceful