Quiz on Communication for Business

What is the primary goal of business communication?

• Entertaining audiences

• Sharing information effectively

• Managing social events

• Building personal relationships

Which model of communication focuses on noise as a potential barrier?

• Shannon and Weaver Model

• Berlo’s Model

• Schramm’s Model

• Transactional Model

What does the Berlo’s Model emphasize?

• Feedback

• Encoding and decoding

• Noise reduction

• Channel effectiveness

Which of the following is NOT a type of communication?

• Verbal

• Non-verbal

• Written

• Digital-only

What is a real-world example of effective non-verbal communication?

• Using emojis in emails

• Smiling during presentations

• Adding graphics to reports

• Writing clear memos

What is one way to overcome cultural barriers in communication?

• Relying solely on written communication

• Using culturally neutral language

• Avoiding feedback loops

• Ignoring cultural differences

What is an example of downward communication?

• Feedback forms for employees

• Announcements from management

• Collaboration between team members

• Sharing concerns with the CEO

Which of these is a tool for internal communication?

• Press releases

• Intranet

• External newsletters

• Social media campaigns

What type of communication occurs between different departments?

• Upward communication

• Horizontal communication

• Downward communication

• Cross-functional communication

Who are considered internal stakeholders?

• Suppliers and investors

• Employees and managers

• Customers and clients

• Competitors