Vocabulary: Personal values in a call center environment.
Professional Development
•20 Qs
Similar activities
Assigntment Unit 4
Professional Development
•15 Qs
Sales & shopping
1st Grade - Professional Development
•20 Qs
TCG Day 1 Quiz
Professional Development
•15 Qs
MD-102-LP1-2-Abhishek
Professional Development
•15 Qs
Workplace Qualities Theory
Professional Development
•20 Qs
found lesson 6
Professional Development
•20 Qs
Conversation Saputo
Professional Development
•16 Qs
EN LATI | product recall
Professional Development
•16 Qs
Vocabulary: Personal values in a call center environment.
Quiz
•
English
•
Professional Development
•
Easy
+9
Standards-aligned
Gabriela Trejo
Used 3+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Putting the customer's needs and satisfaction at the forefront of every interaction.
Empathy:
Customer Focus:
Communication:
Patience:
Tags
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RI.9-10.4
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Understanding and sharing the feelings of customers, showing compassion and understanding their perspective.
Empathy:
Customer Focus:
Communication:
Patience:
Tags
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RI.9-10.4
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Remaining calm and composed, especially during challenging or frustrating customer interactions.
Empathy:
Customer Focus:
Communication:
Patience:
Tags
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RI.9-10.4
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Clearly and effectively conveying information, both verbally and in writing, to customers and colleagues.
Empathy:
Customer Focus:
Communication:
Patience:
Tags
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
CCSS.RI.9-10.4
CCSS.RI.9-10.4
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Treating every customer, regardless of their situation, with dignity and respect.
Teamwork:
Adaptability:
Respect:
Integrity:
Tags
CCSS.L.11-12.6
CCSS.L.9-10.6
CCSS.W.11-12.2D
CCSS.W.8.2D
CCSS.W.9-10.2D
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Being honest, trustworthy, and transparent in all interactions, ensuring customers can rely on the information provided.
Teamwork:
Adaptability:
Respect:
Integrity:
Tags
CCSS.L.11-12.6
CCSS.L.9-10.6
CCSS.W.11-12.2D
CCSS.W.8.2D
CCSS.W.9-10.2D
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Collaborating and working effectively with colleagues to solve problems and enhance the overall customer experience.
Teamwork:
Adaptability:
Respect:
Integrity:
Tags
CCSS.L.11-12.6
CCSS.L.8.6
CCSS.L.9-10.6
CCSS.W.11-12.2D
CCSS.W.9-10.2D
Create a free account and access millions of resources
Similar Resources on Wayground
20 questions
orders invoices and payment
Quiz
•
Professional Development
15 questions
Sales Summary
Quiz
•
Professional Development
18 questions
2.2 At the Store - Situations | Grade 14
Quiz
•
Professional Development
20 questions
ENGLISH COURSE CHAPTER II TNA IY
Quiz
•
Professional Development
15 questions
Waste Management
Quiz
•
Professional Development
25 questions
Week 1 and 2
Quiz
•
Professional Development
20 questions
HENRI FAYOL’S MANAGEMENT THEORIES
Quiz
•
Professional Development
21 questions
Career Success Standards
Quiz
•
Professional Development
Popular Resources on Wayground
10 questions
Video Games
Quiz
•
6th - 12th Grade
10 questions
Lab Safety Procedures and Guidelines
Interactive video
•
6th - 10th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
10 questions
UPDATED FOREST Kindness 9-22
Lesson
•
9th - 12th Grade
22 questions
Adding Integers
Quiz
•
6th Grade
15 questions
Subtracting Integers
Quiz
•
7th Grade
20 questions
US Constitution Quiz
Quiz
•
11th Grade
10 questions
Exploring Digital Citizenship Essentials
Interactive video
•
6th - 10th Grade