Customer Service in Logistics Quiz

What is customer service in logistics?

• The process of creating new products

• Supporting clients before, during and after delivery

• Company financial management

• Develop makerting strategy

Which of the following is not part of customer service in logistics?

• Order tracking

• Demand forecast

• Complaint handling

• Reverse goods

What software is commonly used to track orders in logistics?

• Enterprise Resource Planning

• Customer Relationship Management

• Transport Management System

• Learning Management System

Why is warehouse management part of customer service in logistics?

• Ensure cargo is always ready for delivery

• Reduce production cost

• Increase profits

• Brand improvement

How does a WMS warehouse management system help improve customer service in logistics?

• Increase product prices

• Reduce the number of staffs

• Reduce shipping cost

• Increase inventory management efficiency

How does last miles delivery service affect customer service in logistics?

• Reduce profuct quality

• Increase customer waiting time

• Improve customer satisfaction

• Reduce numbers of customer

How many indicators are there to measure customer service?

• 6

• 7

• 8

• 9

How does an ERP system help customer service in logistics?

• Increase operating cost

• Reduce order processing time

• Increase the amount of inventory

• Reduce number of employees

The relationship between customer service strategy and logistics strategy

• Logistics strategy is a part of customer strategy

• Customer service strategy is a part of logistics strategy

• Customer service strategy and logistics strategy are completely unrelated

• Customer service strategy and logistics strategy exist in parallel

What information is most important when receiving 'Booking Note' in Logistics customer service?

• Vessel information

• Cargo information

• Closing time information

• Container information