Understanding Quality Assurance Principles

What is the primary focus of Total Quality Management (TQM)?

• Increasing production speed

• Continuous improvement in quality

• Reducing employee numbers

• Maximising profits

Which of the following is a key principle of Total Quality Management?

• Individual responsibility

• Customer focus

• Profit maximisation

• Cost reduction

Which standard is widely recognised for Quality Management Systems?

• ISO 9001

• ISO 14001

• ISO 27001

• ISO 45001

What is the purpose of a quality audit?

• To increase production

• To assess compliance with standards

• To reduce costs

• To train employees

Which of the following is a method for measuring customer satisfaction?

• Employee surveys

• Financial audits

• Customer feedback forms

• Production reports

Which of the following is NOT a benefit of implementing quality assurance standards?

• Improved product quality

• Increased customer satisfaction

• Higher production costs

• Enhanced market reputation

What is the main goal of quality inspections?

• To increase production speed

• To ensure products meet quality standards

• To reduce employee workload

• To maximise profits

Which of the following is a tool used in Total Quality Management?

• SWOT analysis

• Fishbone diagram

• PEST analysis

• Gantt chart

What is the role of a quality assurance manager?

• To manage financial accounts

• To oversee quality control processes

• To design marketing strategies

• To develop new products

What is a key component of customer satisfaction measurement?

• Employee training

• Customer loyalty programmes

• Customer surveys

• Product development