FPA405 CHAPTER 4

Which of the following best describes a Transaction Processing System (TPS)?

• A system used for long-term decision-making processes

• A system for collecting, modifying, and retrieving data for business transactions

• A system primarily focused on marketing and sales data analysis

• A system used only by upper management for strategic planning

What is the primary function of batch processing in TPS?

• Processing data as it is received in real-time

• Collecting and processing data at scheduled times

• Enhancing decision-making capabilities

• Managing only financial transactions

Which functional area is typically supported by Functional Area Information Systems (FAIS)?

• Accounting

• Marketing

• Operations

• All of the above

What is the purpose of a drill-down report in FAIS?

• To summarize the main points in a report

• To allow users to view detailed data underlying summary information

• To provide comparative data across various periods

• To predict future trends based on past data

What is the main purpose of an Enterprise Resource Planning (ERP) system?

• To increase customer satisfaction through personalized services

• To integrate various functional areas of an organization for seamless information flow

• To only manage financial transactions within an organization

• To replace all manual processes in human resources

Which of the following is NOT a type of Functional Area Information System (FAIS) report?

• Routine reports

• Ad hoc reports

• Comparative reports

• Predictive analytics reports

What is a key benefit of ERP systems?

• They only focus on data entry efficiency

• They enable integrated business functions

• They eliminate all paper-based reports

• They function only for large companies

Which of these is a potential failure in ERP implementation?

• Full support from project managers

• Lack of training and education

• Comprehensive budget allocation

• Seamless information flow

Customer Relationship Management (CRM) primarily aims to:

• Increase financial reporting efficiency

• Foster a one-to-one relationship with customers

• Simplify the supply chain process

• Enhance real-time data processing

Which CRM feature supports cross-selling and up-selling?

• Sales force automation (SFA)

• Routine reporting

• Financial tracking

• Supply chain optimization