Service Excellence Quiz

What is our Vision Statement?

• Together, We Make Travel Better​

• ​Meet every customer’s expectation and deliver total satisfaction

• To be the household name and world class premium airport service provider ​

Which of the following is NOT one of our Core Values?

• Teamwork

• Trust

• Innovation

What is our Brand Tagline?

• Together, we make travel better

• Together, we enhance the travel experience.

• Together, we improve the travel experience.

What do we do when Guest is 10 feet away?​

• Greet verbally by saying Good Morning and How are you today?

• Do the "Eyes, Smile, Nod, Approach"

• Ignore and look away

How often should you mention the guest's name during a long conversation?

• Use the guest's name no more than once, as that is sufficient for acknowledgment.

• Use a maximum of 2 times (Beginning and end)

• Use a maximum of 3 times (Beginning, middle, end)

What is the guideline for how long you should maintain eye contact with someone?

• 3 seconds

• 4 seconds

• 5 seconds

Which shows a duchenne or genuine smile? 

• 
• 
• 

What does T.R.I.P stands for? 

• Teamwork, Respect, Integrity, Passion

• Teamwork, Respect, Innovation, Passion

• Trust, Respect, Integrity, Pride

Which of the following is an example of a warm welcome?

• A staff member looks up from their phone and says, "What do you need?"

• A staff member greets you with a friendly smile and says, "Welcome! How can I assist you today?"

• A staff member quickly hands you a menu without making eye contact.

Is the following statement true or false: The key and secret to a fond farewell is providing assistance and offering well wishes to send off a guest?​

• True

• False

• I don't know