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Service Excellence Internal

Authored by HRD Jatiasih

Professional Development

Professional Development

Used 22+ times

Service Excellence Internal
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Kondisi customer saat ini, kecuali...

Makin Kritis
Mudah dipengaruhi
Punya banyak pilihan
Mudah pindah ke pesaing

Answer explanation

Jupiter is a gas giant made primarily of hydrogen and helium. Unlike terrestrial planets that have solid surfaces, gas giants like Jupiter don't have a well-defined solid surface, allowing them to accumulate more mass in a gaseous form. This composition has allowed Jupiter to grow significantly larger than planets with solid surfaces.

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Pengertian layanan adalah...

Ramah dan sopan
Senyum, salam, sapa
Memberi manfaat
Menuruti semua keinginan customer

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Pengertian harapan customer adalah...

Pengalaman yang ingin didapat saat dilayani
Alasan menghubungi perusahaan
Impian kedepan
Hal yang sifatnya extra

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Pengertian customer yang paling tepat adalah...

Suapa yang beli produk atau jasa kita
Siapa yang sudah memakai produk atau jasa kita
Customer adalah raja
Siapa yang membutuhkan bantuan kita

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Berikut adalah pengertian customer experience, kecuali...

Apa yang dijalani customer
Apa yang dibutuhkan customer
Apa yang dirasakan customer
Apa yang dipikirkan customer

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Peluang customer mau kembali lagi jika mendapat customer experience yang sangat baik adalah...%

100%
>70%
<50%
<10%

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Berikut merupakan customer pain, kecuali...

Hal yang membuat customer membayar mahal
Hal yang mengganggu customer
Hal yang menyebalkan bagi customer
Hal yang membuat customer susah

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