MGT1100 Chapter 3 Revision

________ is the formal arrangement of jobs within an organization.

• Work specialization

• Organizational design

• Departmentalization

• Organizational structure

Organizational design is a process that involves decisions about ________.

• work specialization and cost-leadership

• centralization and differentiation

• departmentalization and diversification

• chain of command and span of control

The process of dividing work activities into separate job tasks is known as ________.

• work specialization

• job rotation
• task delegation
• work distribution

The process of grouping jobs together is known as ________.

• centralization

• formalization

• organizational design

• departmentalization

At Chemetron, all the accounting people share one large work area; all the quality control people are housed in a large office next to the production floor; and maintenance has its own space at the back of the building. Chemetron is using ________.

• departmental specialization

• functional departmentalization

• process departmentalization

• product specialization

What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employees, children, and the disabled?

• Product departmentalization

• Geographic departmentalization

• Customer departmentalization

• Process departmentalization

Melanie has noticed that everyone is very concerned about the line of authority within the hospital. This implies that the employees at the hospital are worried about the ________.

• unity of command

• chain of command

• span of control

• departmentalization

________ refers to the rights inherent in a managerial position to tell people what to do and to expect them to do it.

• Responsibility

• Accountability

• Leadership

• Authority

The ________ determines the number of levels and managers in an organization.

• span of control

• delegation of authority

• unity of command

• chain of command

________ is the degree to which decision making takes place at upper levels of the organization.

• Centralization
• Autonomy
• Departmentalization

• Decentralization