
ACTIVITY 5: SIZING EXERCISE- JACKETS AND BELTS
Authored by Team Thursday
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Professional Development
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6 questions
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1.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
ALL our men's jacket styles have fit options (Slim, Athletic, and Relaxed)
TRUE
FALSE
Answer explanation
Only selected styles have fit options. Always check the website or product page to be certain of your recommendation. For men's jackets without specified fit options, the default is Athletic Fit.
2.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
ALL our women's jacket styles have fit options (Tailored, Standard)
TRUE
FALSE
Answer explanation
Only selected styles have fit options. Always check the website or product page to be certain of your recommendation. For women's jackets without specified fit options, the default is Standard Fit.
3.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Jack is interested in the Anejo Racer Jacket. He mentioned that he is 1.75 m tall, weighs 77 kg, and has an athletic build. Should we recommend a Medium size in Athletic Fit?
TRUE
FALSE
Answer explanation
It's helpful when customers know their body measurements, as it makes it easier for us to assist them. However, it's still best to recommend sizing based on the jackets they currently own. Let's respond by asking for the sizes of their current jackets.
4.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Orion is interested in the Shadow Grey Men’s Classic Leather Belt to match his Grey boots. He has a 33-inch waist and asked for a recommendation. Should we respond by asking for his pant size instead, as this provides a better recommendation than waist size for men’s belts?
TRUE
FALSE
Answer explanation
As a general rule for belt sizing: recommend using pant size for men and waist size for women.
5.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Leticia is looking to purchase the Tailored Women's Racer Jacket and is unsure about the size. She provided the following information: 36C chest, size 29 waist, unsure of hip measurement, 165 pounds, 5'9 1/2" height, with long arms, and a pear-shaped body. Do we recommend the Medium Tailored fit in Women's Racer Jacket?
TRUE
FALSE
Answer explanation
This is another case where the customer knows specifically their body measurements. Our next recommendations should be easier but we have to start by asking the sizes of their jackets that they currently own.
6.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
Yi Sun Shin is interested in the Black Vintage Roadster Jacket. In your first response, you mentioned that the best reference for sizing would be the sizes of jackets he currently owns. He replied that he doesn't have any jackets and instead asked for the following measurements: jacket length, chest width, shoulder width, and sleeve length. No problem, we can provide that information!
True
False
Answer explanation
Yes, we can! Let's use the measurements below sparingly and only provide this information when the customer specifically requests them. Also, let's inform the customer that there is a 0.3 - 0.7 inches tolerance for the measurements.
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