
AM Swoop Day 4

Quiz
•
Professional Development
•
Professional Development
•
Easy
Rigina Rigina
Used 1+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
To which notes in Swoop should you document your every interaction?
Swoop Notes
Client Notes
Job Details
Dispatcher Notes
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What time zone should notes be stamped in?
Eastern
Central
Mountain
Pacific
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What snooze reason would you choose is the SP asked you to call them back after lunch?
Unable to reach SY
Waiting for Approval
SY Requested Service Delay
Client Requested Service Delay
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Up to how many hours can an alert be snoozed at one time?
4
8
12
24
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following details are not provided by the Snoozed Alert pop up?
Alert the snooze has been applied to
snooze reason
date and time expiration of the snooze
name of the associate who will receive the alert
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the total release fees exceed $1000, you will have to get an approval from your Supervisor and choose their name from the dropdown.
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
All alerts can be snoozed?
TRUE
FALSE
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