AM Swoop Day 4

To which notes in Swoop should you document your every interaction?

• Swoop Notes

• Client Notes

• Job Details

• Dispatcher Notes

What time zone should notes be stamped in?

• Eastern

• Central

• Mountain

• Pacific

What snooze reason would you choose is the SP asked you to call them back after lunch?

• Unable to reach SY

• Waiting for Approval

• SY Requested Service Delay

• Client Requested Service Delay

Up to how many hours can an alert be snoozed at one time?

• 4

• 8

• 12

• 24

Which of the following details are not provided by the Snoozed Alert pop up?

• Alert the snooze has been applied to

• snooze reason

• date and time expiration of the snooze

• name of the associate who will receive the alert

If the total release fees exceed $1000, you will have to get an approval from your Supervisor and choose their name from the dropdown.

• TRUE

• FALSE

All alerts can be snoozed?

• TRUE

• FALSE

What term will be replace the term "Add Pay" when we migrate to Swoop?

• Add cost

• Add charges

• Add payabled

• Add VCC

Where do you go to check how many business days an alert has been snoozed?

• Client Notes

• Case History

• Swoop Notes

• Job Details

If there are no fees on the release job and the secondary tow has been created, change the Service Type to Tow.

• TRUE

• FALSE