ISO 9001 AWARENESS TRAINING

Organizations going for ISO 9001 certification must implement Quality Objectives. Which of the following is the best candidate for a Quality Objectives?

• Achieve higher profit margins, lower cost of negligence, and more sales
• Get fewer complaints, incur fewer costs, and make more sales.
• Achieve 95% reduction in customer complaints by December 2013, 99% score in customer satisfaction surveys for 2012, and 98% daily throughput in gaskets department.

• Do better always.

Quickly acting on customer feedback is essential for customer satisfaction. Which of the following is a customer complaint?

• A customer calls to ask about an invoice and mentions that the job took 5 days longer than expected.
• b. A customer tells an employee in the field that he does not like how the job is turning out.
• A customer calls and requests a corrective action be done on the last incident which delayed the job by 2 days
• All of the above
• None of the above

Which of the following can be considered as a risk from the external context of the organization.

• Technological advancement of competitor’s product
• Employee competencies are low
• Mutually dependable supplier relationshi
• Participative culture of the organization

The ISO 9001:2015 Standard is based on 7 quality management principles. Which of the following are amongst these principles?

• Continual improvement
• Process-based approach
• Customer focus
• Evidence - based decision making

Suppliers are important to every operation. Which of the following activities is required by the ISO 9001:2015 Standard in relation to suppliers?

• Selecting potential suppliers based on their ability to provide products or services that meet our organization’s quality requirements
• Evaluating potential suppliers prior to placing orders with them
• Re-evaluating suppliers periodically to ensure they continue to meet our organization’s quality requirements
• All the above

The ISO 9001:2015 Standard requires which of the following documented information at a minimum? The inclusion of any further documentation is up to the organization depending on the complexity of its processes

• Results of Corrective Action
• Scope of QMS
• Results of Management review
• Quality Manual
• Quality Policy

Documents need to be controlled for the following processes

• Inspection
• HR
• Purchasing
• All of the above

ISO 9001:2015, clause 9.1.3 analysis and evaluation requires which of the following data to be analysed

• Conformity of products and services
• Degree of customer satisfaction
• Performance of external providers
• All of the above

With regards to design and development of product, which of the following statement is not correct

• The organization should define design inputs
• Design input should meet design outputs
• Design change records are not required to be retained
• Design reviews need to be conducted and recorded

As per ISO 9001 requirements, with regards to organizational processes, following statements are correct

• Determine inputs and outputs of the processes
• Determine sequence and interaction of processes
• Determine resources required
• Assign responsibilities and authorities for these processes