Communication Quiz

Communication can be defined as the ________ process of sending and receiving information, ideas, feelings, and beliefs.

• one-way

• two-way

• three-way

• multi-way

__________ communication involves speaking face-to-face, over the phone, or via video software to another person or group of people.

• verbal

• written

• loud

• soft

Written communication involves ________ written words to send or give to another person or group of people.

• recording

• speaking

• listening

• observing

Which of the following is NOT one of the three key forms of communication?

• Verbal

• Written

• Non-verbal

• Visual

__________ communication allows you to collect and organize your thoughts in a meaningful and purposeful way.

• non-verbal

• written

• chaotic

• disorganized

For this reason, written communication tends to be more ________ than verbal communication.

• informal

• casual

• formal

• relaxed

__________ communication involves communicating through actions that send messages.

• Verbal

• Written

• Non-verbal

• Digital

These are examples of nonverbal communication—actions that send messages.

• Verbal

• Written

• Behavioral cues

• Digital

Which of the following is NOT included in nonverbal communication?

• Body language

• Personal space

• Eye contact

• Written words

Nonverbal communication helps us interpret and understand what is being said by matching the speaker’s words with their what?

• hobbies

• talents

• emotions

• writing