Impact of change and performance management

Which stakeholders are internal to the business?

• Customers

• Employees

• Suppliers

• Competitors

There is only one constant in business and that is __________

How do we analyse stakeholders?

• PIG

• SWOT

• Force Feild Analysis

_________________ is a process by which management reviews the overall performance of the organisation and its employees to determine how goals can be better reached

• Performance Management

• Change Management

• Employee Management

• Redundancy

_________________ is the planned and structured approach in moving a business from its current state to a desired future state.

• Performance Management

• Change Management

• Employee Management

• Redundancy

Put the performance management steps in the correct order

• Identify needs

• Feedback results

• Measure performance

• Set objectives

What is an advantage of implementing performance management?

KPI stands for?

• Key Performance Indicator

• Knowledge Process Integreation

• Key Profit Initative

• Knowledge performance Index

KPIs are _________ measurements that show success factors

The measurement of employees using KPIs is useful because:

• It motivates employees to perform

• It provides guidance towards goal achievement

• It alerts management to the risk of resistance