What is the primary purpose of customer service?

Customer Service Quiz

Quiz
•
Business
•
Professional Development
•
Hard

Kirsty Lindop
FREE Resource
53 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To increase the price of products
To provide service to customers before, during, and after the purchase of a product or service
To reduce the quality of products
To delay the delivery of products
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How is customer service designed to benefit customers?
By increasing the cost of products
By enriching the experience of customers and meeting their expectations
By reducing the number of available products
By complicating the purchasing process
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is another purpose of customer service besides enriching the customer experience?
To ignore customer queries
To understand the queries of the customers and ensure a cost-effective experience
To increase the complexity of the service
To provide incorrect information to customers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one benefit of good customer service for an organization?
It will produce satisfied customers.
It will increase the number of employees.
It will reduce the need for marketing.
It will eliminate competition.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a consequence of poor customer service?
It will produce unhappy and dissatisfied customers.
It will increase customer loyalty.
It will reduce operational costs.
It will improve the company's reputation.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who are considered external customers?
Shareholders
Managers
Clients and consumers who visit your hotels
Staff
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary role of external customers in a business?
Managing the staff
Bringing in revenue
Overseeing operations
Making strategic decisions
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