1.2.1 - Understanding Customer Needs

1.2.1 - Understanding Customer Needs

10th Grade

15 Qs

quiz-placeholder

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1.2.1 - Understanding Customer Needs

1.2.1 - Understanding Customer Needs

Assessment

Quiz

Business

10th Grade

Hard

Created by

Elliott Simson

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first key need customers consider when buying a product?

Price

Quality

Choice

Convenience

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does quality relate to in terms of customer needs?

The standard of the product or service

The variety of products

The price of the product

The ease of acquiring the product

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which company is used as an example to explain customer needs in the text?

Amazon

Walmart

McDonald's

Starbucks

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the importance of understanding customer needs?

To limit product choices

To reduce product quality

To meet customer needs and generate sales

To increase product prices

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What pricing strategy has Starbucks adopted?

Low pricing

Premium pricing

Discount pricing

Competitive pricing

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the added extras Starbucks offers to enhance product quality?

Limited product range

Lower prices

Loyalty schemes

Free products

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many different combinations of drinks does Starbucks offer?

Over 10,000

Over 50,000

Over 100,000

Over 87,000

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