Enquesta infografia

What do you think about the infography?

• I have learned something new

• I haven't learned anything new but it has helped me improve

• I haven't learned anything new

Do you think it has enough images, videos, links...?

• Yes, in fact it has too many

• Yes, it’s perfect

• No, it lacks resources

How many parts does our conflict resolution process have?

• 4

• 5

• 6

• 7

The first three steps to resolve a conflict are...

• 1. 1. Identifying the problem

  2. 2. Emotional expression zone

  3. 3. Building mutual understanding

• 1. 1. Identifying the problem

  2. 2. Time to speak freely

  3. 3. Building mutual understanding

• 1. 1. Identifying the problem

  2. 2. Emotional expression zone

  3. 3. Building mutual solutions

• 1. 1. Identifying the problem

  2. 2. Time to speak freely

  3. 3. Building mutual solutions

The last three steps to resolve a conflict are…

• 4. Building mutual understanding

  4. 5. Brainstorming solutions

  5. 6. Teamwork and conflict resolution

• 4. 4. Understanding emotions

  5. 5. Brainstorming solutions

  6. 6. Teamwork and conflict resolution

• 4. 4. Understanding emotions

  5. 5. Brainstorming solutions

  6. 6. Reconcile and hug

• 4. 4. Building mutual understanding

  5. 5. Brainstorming solutions

  6. 6. Reconcile and hug

In the Emotional Expression zone, how many Zones are there?

• Blue Zone, Green Zone, Orange Zone and Red Zone

• Blue Zone, Green Zone, Yellow Zone and Red Zone

• Purple Zone, Green Zone, Yellow Zone and Red Zone

• Purple Zone, Green Zone, Orange Zone and Red Zone

The 4 keys to building mutual understanding are...

• Stay open and communicative, be willing to compromise,

  Don’t expect perfection and Comunícate

• Hola

• Adeu

It's okay to feel sad, angry, or frustrated. Emotions are a natural part of being human. Let's learn to recognize and manage our emotions, so we can respond to conflicts calmly and empathize with others.

This description belongs to the step…

• 1. 1. Identifying the problem

• 2. 2. Emotional expression zone

• 3. Building mutual understanding

• 4. Understanding emotions

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