The printer in the accounting department has stopped all printing processes. The print queue shows seven jobs in the queue waiting to be printed. Which of the following would be the BEST next troubleshooting step?

Comptia A+ (Practice Exam A)

Quiz
•
Other
•
University
•
Hard
Kevin Lam
FREE Resource
86 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Send a test job to the printer and move it to the top of the queue
Restart the printer's spooler
Install an updated version of the printer driver
Delete everything in the queue and resend the print jobs
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A system administrator has connected an external USB drive to a computer to transfer some documents. When booting the computer, the system tries to boot from the external drive and gives an error message. Which of the following would be the BEST way to prevent the USB drive from booting?
Modify the BIOS to boot from the internal hard drive
Modify the boot order in Windows Disk Management
Rebuild the MBR on the external hard drive
Disable the external drive in Device Manager
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A user's print jobs to a new multifunction printer produce pages of garbled text, but jobs from other users are printing normally. Which of the following would be the MOST likely reason for this issue?
Printer driver specifies secured prints
Faulty network cable
Print driver is configured for PCL
Application is not authorized to print
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A network connection in a conference room was installed years ago, and there’s no documentation for the cable run. Connecting a device to the cable results in a successful Ethernet connection, so the other end of the cable should terminate somewhere in the wiring closet. Which of these tools would be the best choice to find the other end of the network connection?
Cable tester
Tone generator
Multimeter
Crimper
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A network administrator has received a ticket complaining of port flapping on an Ethernet switch. Which of the following would be the MOST likely reason for this issue?
Firewall rule is blocking traffic
Faulty crimp on an Ethernet connector
Excessive jitter measurements
Duplex mismatch
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A user has powered on their computer and received the message “Operating system not found.” A check of the system shows that the SATA drive cables are properly connected. Which of the following would be the NEXT best troubleshooting step?
Boot to Safe Mode
Replace the boot drive
Restore from a known good backup
Check for removable drives
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A user is having an issue with a smartphone battery bulging and physically pushing the screen away from the phone. The rest of the phone appears to be operating normally. Which of the following should be the BEST next troubleshooting step?
Power off the phone and contact support
Upgrade to the latest OS version
Replace the screen
Perform a factory reset
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