Test Your Knowledge 2.0

OB- Insight EA case: DOB mismatch more than 2 digits. Both black and red DOB show in LN. The agent reached the TNP and confirmed the application is valid. The TNP confirmed that the correct DOB is the red one. How will you decision the case?

• Decision as not Verifiied

• Decision as Fraud

• Decision as Verified

Empath: (Prebook) Review Low Risk Documents: If you only receive the front of the ID and DOB differs by one or two digits, or the month and date are transposed (ex: 04/12 but should be 12/04) _________.

• • Select Unresolvable Mismatch to decline the application

• Update the DOB by following the Personal Info Update task

• Select Unacceptable and request for the back of the ID

Insight - After reviewing the application, you found out that preferred language is Spanish and App phone # is still TETC, and it's a Menards application. What will be your next action?

• Pend case for timezone

• Note and update the information by following the Personal Info UpdateWork BAU and refer to Spanish folder

• Pend for 1 day and refer to on-shore for handling

Empath (Prebook): Extended Alerts, if an Agent receive the case before the 7 days are up and did not reach the applicant after making an outbound call will need to repend for ________.

• Called customer no answer

• 3rd party do not call

• Did not call time Zone

OB-MR. Reached the applicant at the unverified app num. What would be the verification step?

• Verify last 4 of SSN

• Conduct Intellicheck

• Verify DOB

What is the fax number for Empath cases?

Inbound/Outbound. Spoke with TNP and requested for a Spanish- speaking agent. Should the agent dial VOIANCE or reach out to Spanish Fraud?

• Voiance

• Spanish Fraud identity

• Spanish Fraud Transactions

OB-MR. No TNP number located. App phone is verifiable to TNP but upon calling vm is full. What would be the next step notes?

• aft alg when applicant cbto, verify app. if application is valid, proceed with intellicheck verification. if intellicheck verification fails, request 3docs. if applicant states did not apply, shut down as fraud.

• aft alg when applicant cbto, verify app. if application is valid, request 3docs. if applicant states did not apply, shut down as fraud.

• aft alg when applicant cbto; verify the inbound number; if the phone number verifies to them . adv the applicant of obv. if the phone number does not verify to them . place the applicant on hold and attempt to contact tnp#'s available; if tnp is reached confirm application; if not perform web intellicheck.

Empath (Prebook) HR (not Low Risk), what will be the next step if the front image is clear and the back image is blurry?

• Then both images should be logged as Unacceptable

• Then logged the front image as acceptable and the back image as Unacceptable

Insight HR. Which tools can be used when Intellicheck result is successful, however first name did not match?

• Credit Browser, Lexis Nexis, Driver's License, Insight Bureau Tab

• Credit Browser, Lexis Nexis, Driver's License

• Credit Browser and Lexis Nexis