QA Wednesday Week 8 (SET A)

The battery type in our DC-DC Battery Chargers (20A/40A/60A) can be changed using?

• DC Home App

• DIP Switches

• Manual setting on the LCD Screen

• Renogy ONE Core/M1

TRUE or FALSE:

We still need to escalate a case to Order Support if the customer wants to return his unit back to us under the 30-day Voluntary Return conditions.

• TRUE

• FALSE

TRUE or FALSE:

We are still able to update the shipping address for orders that have begun the shipping process.

• TRUE

• FALSE

Which of the following statements is FALSE?

• The Renogy 100Ah Smart Lithium Battery with Self Heating can only be connected in parallel

• The Voyager 10A/20A Charge Controller is waterproof

• The 3000W inverter requires 400A ANL Fuse from the battery

• The battery charger can operate without a starter battery

TRUE or FALSE:

Renogy accepts voluntary returns within 45-days

• TRUE

• FALSE

As per one of the recent updates in our KB Article for After-sales Problem Handling Process, we will know if the Tech Escalation team approved the warranty claim/testing process when there is 'YES' on which field on their case notes?

• Product Defective

• RMA Approved

• RMA Required

MULTIPLE ANSWER REQUIRED:

What are the differences of the Renogy ONE Core with ONE M1?

• RV Leveling

• Cloud-based energy monitoring worldwide

• Physical Appearance and Dimension

• Smart Automation (Door & Window Sensor, Motion Sensor, Smart Plug and Smart Relay)

MULTIPLE ANSWER REQUIRED:

Unconditional Return Policy applies only in what region/s?

• US

• CA

• AU

• UK

The type of battery installed inside the Renogy 200W Power Stations is?

• Lithium Ion

• Lithium Iron Phosphate

• Lithium Manganese

• Lithium Titanate

MULTIPLE ANSWER REQUIRED:

Which of the following statements are FALSE?

• "Awaiting interdepartmental confirmation" reason for Hold On is used when waiting for Escalation Team's feedback/resolution.

• We do not support the troubleshooting and after sales process of RenogyX products.

• RMA stands for Return Merchandise Authorization.

• We can use the USER notes field to input our case logs/notes when we do not own the case number.