Equifax Equipment

How do users access the Equifax portal?

• Users access the Equifax portal by navigating through the Knowledge Hub and selecting "Equifax Equip" from the Quick Links section.

• Users can Access the portal by asking their collegue for the link

What action should users take if they encounter login issues?

• Raise a Jira request via the self-service portal (Accessed via the intranet)

• Contact Local IT

• Restart your PC

The verification process after logging in. What is the verification code used for?

• • The verification code is used to confirm the user's identity and access to the Equifax portal.

   

• The code is sent to confirm that you have successfully logged in

What options are available on the Equifax Equip homepage? (Select all that Apply)

• Username

• Time & date

• Messages

When selecting the search type for credit reports, what options need to be chosen? Select All that Apply

• Subsequent Credit Search

• OPT-IN

• Consumer Report

• 1. Include Linked Addresses

   

• Pay Date

In order to generate a credit report. What information to we need to include in the customer details screen? Select All that apply

• Tittle

• Name

• Surname

• Postcode

• Number of Dependents

True or False. It's important to obtain customer consent before conducting a search to ensure compliance with regulations and respect for the customer's privacy rights.

• True

• False

How can users access and view NoCs on the credit report screen?

• • Users can scroll down on the credit report screen and click on the dropdown arrow next to the identified NoC to view the NoC details.

   

• Users need to refresh the screen

What actions should be taken if account defaults are identified?

• • If account defaults are identified, users should adhere to the Business-As-Usual (BAU) principles discussed earlier in the session for handling defaults.

   

   

• We should follow an alternative process and discuss with a colleague an alternative outcome