Business Instruction – Consideration
Authored by Neomi Carmelia
Other
12th Grade
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6 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What comes after the 'Awareness' phase in the customer journey?
Consideration
Decision
Retention
Advocacy
Delight
2.
OPEN ENDED QUESTION
45 sec • 1 pt
What happens in the second phase of the customer journey?
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3.
OPEN ENDED QUESTION
45 sec • 1 pt
Can you name three touchpoints for the second phase of the customer journey?
Evaluate responses using AI:
OFF
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
You see a pictogram of a touchpoint. Can you tell me for which phase in the customer journey could be a touchpoint?
Awareness
Consideration
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
You see a pictogram of a touchpoint. Can you tell me for which phase in the customer journey could be a touchpoint?
Awareness
Consideration
6.
DRAW QUESTION
45 sec • 5 pts
BONUS: Please draw the Customer Journey Funnel and fill in the names of the phases
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