Telephone communication skills!

What is the main objective of telephone skills?

• To define telephone skills

• To speak clearly and directly into the receiver

• To list the steps for effective communication

• To conduct a conversation when users are far apart

Which of the following is not a step for effective telephone communication?

• Speak clearly!

• Be cheerful

• Use slang language

• Always speak politely

Why is it important to be cheerful during a telephone conversation? You may select more than (one option)

• To avoid interruptions

• To show you are interested in the conversation

• To show respect to the other person

• To make the call shorter

What should you do before making a call to ensure effective communication?

• Write down the questions you want to ask

• Use improper language

• Interrupt the other person

• Speak softly into the receiver

• Try to eliminate noise

Which step helps in ensuring that important details are not forgotten during a call?

• Take notes

• Speak clearly!

• Be cheerful

• Always speak politely

What is the primary purpose of speaking directly into the receiver?

• To make the call more interesting

• To show respect to the other person

• To avoid interruptions

• To ensure clear communication

Why should you consult your notes during a call?

• To avoid interruptions

• To ensure you have covered everything

• To deal with a happy person

• To make the call more interesting

What should you avoid using during a telephone conversation?

• Polite language

• Slangs

• Clear and concise language

• Improper language

Which step helps in maintaining a respectful tone during a call?

• Speak clearly!

• Think about what you are going to say before the call

• Be cheerful

• Always speak politely

What is the purpose of writing down questions before making a call?

• To make the call more interesting

• To avoid interruptions

• To deal with a happy person

• To ensure you have covered everything