MOTIVATION

What is the most significant resource of any business?

• Technological resources

• Human resources

• Physical assets

• Financial assets

According to Maslow's Hierarchy of Needs, which need must be satisfied first?

• Esteem needs

• Safety needs

• Self-actualization

• Social needs

Which theory of motivation focuses on the connection between effort, performance, and rewards?

• B. F. Skinner’s Principles

• Victor Vroom’s Expectancy Theory

• Herzberg's Hygiene–Motivator Theory

• Maslow's Hierarchy of Needs

What is the main premise of Herzberg's Hygiene–Motivator Theory?

• Job satisfaction is not influenced by any factors

• Job satisfaction results from a combination of intrinsic and extrinsic factors

• Job satisfaction results from extrinsic factors

• Job satisfaction results from intrinsic factors

Which method of motivation involves passing down authority to perform tasks to workers?

• Job rotation

• Job enlargement

• Delegation and empowerment

• Quality circles

What is the purpose of Performance-related pay?

• To provide security of income

• To reduce profits available to owners

• To give status

• To motivate staff for above-average work performance

What is the main implication of McClelland's motivational needs theory?

• Different motivational needs are found in all workers and managers

• All workers and managers have the same motivational needs

• Motivational needs do not influence behavior

• Motivational needs are irrelevant in the workplace

Which theory emphasizes the importance of treating employees as humans and taking an interest in their work?

• Elton Mayo and the Human Relations Theories

• Frederick Taylor's Scientific Management

• Herzberg's Hygiene–Motivator Theory

• Maslow's Hierarchy of Needs

What is the primary driver of employee engagement according to the text?

• Job rotation

• Job enlargement

• Job design

• Team working

Which method of motivation involves voluntary work groups of workers who meet regularly to discuss work-related problems and issues?

• Job enrichment

• Quality circles

• Team working

• Target setting