Account Implementation - Novartis (SG)

A Traveler Request Form (TRF) is required for Relocation booking processed through SIRVA.

• True

• False

What is the Hotel Caps for Global destination?

• EUR 300

• USD 300

• SGD 300

Answer explanation

Hotel Caps:
EUROPE EUR300
US            USD300
GLOBAL USD300

How many Fare Quotations do you have to provide?

• Three

• Two

• One - Lowest Logical Fare

What are the criteria for a traveler to be booked on a connecting flight if a direct flight is available to the destination city in economy class?

• 1. 1. The flight does not extend the overall time by 2 hours.
     
     2. There is a savings of at least USD 300.

• 1. 1. The flight does not extend the overall time by 2 hours.
     
     2. There is a savings of at least USD 500.

• 1. 1. The flight does not extend the overall time by 3 hours.
     
     2. There is a savings of at least USD 300.

Travel bookings generally needs to be done how many days in advance?

• 10 days

• 20 days

• 14 days

Answer explanation

Kindly remind travelers as an FYI that bookings generally need to be done 14 days in advance.

What is the Singapore Airlines (SQ) corporate contract code?

• NVT

• NCV01

• NVS

There is a list of banned airlines and blacklisted hotels for Novartis.

• True

• False

Select the correct booking class to be booked for the flight duration below.
Outbound - 4hrs 35 mins
Inbound - 5hrs 05 mins

• Outbound - Economy class
  Inbound - Economy class

• Outbound - Business class
  Inbound - Economy class

• Outbound - Economy class
  Inbound - Business class

Answer explanation

When one leg of the flight is over five hours and the second leg is less than five hours, then the second leg should be flown economy class.

Exception:
If the total cost for a round-trip business class fare (as one ticket) is less than the cost of purchasing a ‘business-economy split ticket’.

The traveler has requested a Full-sized car from Hertz for his trip to Boston.
Should you proceed with the booking?

• Yes

• No

Answer explanation

The standard offer is a midsize car.

If the traveler has requested a full size, just inform them that the standard is midsize.

If the HCP cannot amend their hotel booking with the property directly for their personal extension.
Can BCD assist with the request?

• Yes

• No

Answer explanation

• If the HCP is unable to amend their booking directly - BCD can assist in extending their stay with the hotel.

• Any charge arising from this need is paid by the HCPs.