Hotel Reservations

Which of hotel departments gives first impression of the hotel?

• Front Office

• Housekeeping

• Reservation department

• F&B department

Amadeus, Galileo, Sabre, WorldSpan are:

• Global Distribution System

• Travel agencies

• Tour operators

• Central Reservation Systems

Walk-in guest is the guest, who:

• Has walked to the hotel from a close destination

• Arrives with advanced made reservation

• Arrives without reservation

• All above

Booking.com, Expedia, Hotels.com are:

• Travel agencies (TA)

• Online Travel Agencies (OTA)

• Comparison sites

• Tour operators (TO)

Hotels take more bookings than actual rooms available. That is an:

• Upgrading

• Upselling

• Underbooking

• Overbooking

Last minute cancellation is:

• Late cancellation

• No-show

• Late arrival

• Late check-out

In the event of overbooking Hotel needs to have a contingency plan to re-locate or book out some of its guests

• True

• False

The confirmation letter or e-mail is verification and acknowledgement of guest’s request and personal information

• True

• False

Way in which a booking can be guaranteed by a prospective guest:

• Pre-payment

• Special agreements

• Credit card

• All above

Hotel holds a room until stated reservation cancellation hour (6 p.m.) on the day of arrival and then keeps right to CX

• Day use room

• Corporate or Travel Agency reservation

• Guaranteed reservation

• Non-guaranteed reservation