BPO Part 1

Countries where Travelperk is a licensed travel agency so far. (Select all that apply)

• Germany

• United States

• United Kingdom

• Spain

Travelperk offers a 5☆ service to our clients.

• True

• False

Which of the following are possible client roles on Travelperk? (Select all that apply)

• Booker

• Traveller

• Manager

• Admin

The following are required to create a booking for a client:

• Invoice Profile

• Travelperk Account

• Company Email Address

• Company Phone Number

What are the types of user approval policies? (Select all that apply)

• All trips should be approved

• No budget policy set for approval

• Out of policy trips should be approved

• No approval needed for this user

Where can you view the client's role and approval settings? (Select all that apply)

• Travelperk App/Platform

• Zendesk

• Traveldesk

• Okta

Our main communication tool to clients, providers, and/or suppliers

• Slack

• Traveldesk

• Zendesk

• Travelperk App/Platform

The SLA for Premium clients is 4h.

• True

• False

It is a series of standard responses that we have stored and use whenever we need to perform the task.

• Contact Reason

• Macro

• Action Done

• Elvis

I have to submit public replies as 'open'.

• True

• False