Total Quality Management Quiz

What does TQM stand for?

• Total Quality Management

• Total Quantity Management

• Technical Quality Management

• Tactical Quality Measure

What is the primary focus of Total Quality Management (TQM)?

• Reducing production time

• Improving customer satisfaction

• Increasing employee salaries

• Expanding the company size

What is TQM aimed at creating?

• A high expense environment

• A low efficiency environment

• A high efficient environment

• A low quality environment

Who needs to be involved in TQM for it to work effectively?

• Only the management team

• Only the quality control department

• All staff in all departments

• Only new employees

What does TQM help to improve besides the product?

• Only the manufacturing process

• Only the marketing strategies

• The reputation of the organization

• The personal skills of employees

What does "Customer focus" in the context of primary elements refer to?

• Emphasizing communication between different systems

• Providing training and a pleasant working environment

• Focusing on the customer and their requirements

• Using quality as the core component of strategic planning

What is meant by "Total employee involvement"?

• Making decisions based on processes

• Providing training and a pleasant working environment

• Continually improving to make processes more efficient

• Emphasizing communications between different systems

What is the focus of a "Process centred" approach?

• Continual improvement using evidence-based analytical data

• Providing training and a pleasant working environment

• Continually improving to make processes more efficient

• Making decisions based on processes

What does an "Integrated system" emphasize?

• The importance of communications to run the company efficiently

• Continual improvement using evidence-based analytical data

• Communications between different systems

• Focusing on the customer and their requirements

What is a "Strategic and systematic approach" also known as?

• Process centred

• Strategic planning/management

• Total employee involvement

• Fact-based decision making