Jollibee Standards

What is the correct way to greet a Jollibee customer?

• Hi ma'am/sir, welcome to Jollibee!

• Hello guys, welcome to Jollibee!

• Jolly morning, welcome to Jollibee!

• Mabuhay, welcome to Jollibee!

What is the standard way in answering a phone call at Jollibee?

• Hello, how may I help you today?

• Hello, may I know who's calling?

• This is Jollibee Union City, how are you?

• Thank you for calling Jollibee Union City, how may I help you today?

What is the best way in upselling or suggestive selling at Jollibee?

• Would you like drink or no drink?

• Don't you want to add peach mango pie?

• Would you like to add peach mango pie or halo-halo today?

• Do you want 10 piece or 6 piece chicken bucket?

What does CAYGO mean?

• Can You Go now

• Call as You Go

• Clean As You Go

• Can You Get Order

What is FST and its standard time to execute it?

• Food Serving Time - 5 minutes

• Food Serving Time - 4 minutes

• Food Serving Time - 3 minutes

• Food Serving Time - 2 minutes

What is TAT and its standard to execute it?

• Turn Around Time ( doing Key steps 1-4 ) ; 120 seconds

• Turn Around Time ( doing Key steps 1-4 ) ; 60 seconds

• Turn Around Time ( doing Key steps 1-4 ) ; 90 seconds

• Tun Around Time ( doing Key steps 1-4 ) ; 45 seconds

What is the basic 2 Key steps in Welcoming a customer?

• Eye contact and Wave

• Nod and Smile

• Smirk and Greet

• Smile and Greet

A customer is complaining to you about the cold french fries she just bought from our store. What will be the best to say and do?

• Oh really! Sorry, Let me warm it for you. ( and then Re-fry the fries )

• Say sorry, let me look the one who served you ma'am.

• Say sorry, let me give you a new fries.

• Say sorry, let me call the manager and refund it for you.

What is the standard greeting in welcoming a customer in drive thru? ( morning scenario )

• Hello, Jolly morning! Can you hold for a moment.

• Good morning! May I take your order?

• Hi, Jollibee Drive thru, what's your order ma'am/sir?

• Jolly morning! , what can I get you today?

What is the Mission Statement of JOLLIBEE?

• To serve good food and bring down competitors

• To serve quality food and bring more profit to the store

• To serve great food and bring the joy of eating to everyone

• To serve good food and turn away bad customers