Jollibee Standards

Jollibee Standards

Professional Development

15 Qs

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Jollibee Standards

Jollibee Standards

Assessment

Quiz

Other

Professional Development

Practice Problem

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Created by

Ridge Puno

Used 400+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the correct way to greet a Jollibee customer?

Hi ma'am/sir, welcome to Jollibee!

Hello guys, welcome to Jollibee!

Jolly morning, welcome to Jollibee!

Mabuhay, welcome to Jollibee!

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the standard way in answering a phone call at Jollibee?

Hello, how may I help you today?

Hello, may I know who's calling?

This is Jollibee Union City, how are you?

Thank you for calling Jollibee Union City, how may I help you today?

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the best way in upselling or suggestive selling at Jollibee?

Would you like drink or no drink?

Don't you want to add peach mango pie?

Would you like to add peach mango pie or halo-halo today?

Do you want 10 piece or 6 piece chicken bucket?

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What does CAYGO mean?

Can You Go now

Call as You Go

Clean As You Go

Can You Get Order

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is FST and its standard time to execute it?

Food Serving Time - 5 minutes

Food Serving Time - 4 minutes

Food Serving Time - 3 minutes

Food Serving Time - 2 minutes

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is TAT and its standard to execute it?

Turn Around Time ( doing Key steps 1-4 ) ; 120 seconds

Turn Around Time ( doing Key steps 1-4 ) ; 60 seconds

Turn Around Time ( doing Key steps 1-4 ) ; 90 seconds

Tun Around Time ( doing Key steps 1-4 ) ; 45 seconds

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the basic 2 Key steps in Welcoming a customer?

Eye contact and Wave

Nod and Smile

Smirk and Greet

Smile and Greet

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