ROP 3.1 FO II - B3 2024- Revision - Mock Exam

The flow of business can be divided into a four- stage  Guest Cycle .......,......,.......,..........

• Pre Arrival , Arrival, Registration, Departure

• Pre arrival, Registration, Occupancy, check in History

• Reservation, Registration, Occupancy service, Departure

• Pre-arrival, Arrival, Occupancy, Departure

    The services offered from the guest services department starts with ……………….Stage and ends with the final stage - check out.

• Occupancy

• Departure

• Registeration

• Pre -Arriva

Different Options allow up - and cross sell throughout the four stages of guest cycle in order to enhance the guest experince and hotel revenue?

• False

• True

   The number of No shows , Cancellations , understays …………….. the number of occupied rooms and therefore also the revenue of the hotel.  

• Modified 

• Reduces.                      

• Cancelled

• Increases.                 

What can be a purpose of a guest staying at a hotel ?

• Leisure & Business

• Leisure & Entertainment

• Meetings & Events

Occupied Rooms = Room Sold + ...........................

• No show Rooms

• Cancelled Rooms

• Complimentary Rooms

• Checked out Rooms

Answer explanation

Complimentary Rooms

After receiving guest data and creating a guest profile in PMS and before entering a room reservation the reservations agent must check availability on ..................../.............../.............

• Occupancy, Preferred room type, room view

• Occupancy, Preferred room type, room features

• Occupancy Ratio, Preferred room type, Rates / package

Answer explanation

Occupancy, Preferred room type, Rates / package

....................the lowest /discounted room rate, can be offered to the guest upon the room reservation.

• Zero Rate

• BAR - Best Available Rate

• House Use

• Day -use

..............................Rate code offered to special guests/ occasion.

• House Use

• Zero Rate

• Complimentary

• BAR

     In terms of Technology, some hotel chains are more advanced than others according to …………,..........,.........

• 1) Location of the hotel         

• 2) Market Segmentation       

•  3)  Type of hotel      

• 4) All answers are correct

Answer explanation

All answer are correct