Day 3 Morning

SLA for WCAP Escalation

• 1 day

• 1 working day

• 48 hour

• 48 working hour

In case follow steps WCAP and remove cable adsl from cbe and adsl led still stable CCA

• Inform cst cbe problem Direct to CSO

• Follow ticket maker

• Inform cst test the service

In case follow ticket maker WCAP and when follow voice verification found voice not working should escalate

• WCAP

• Voice down

• Voice overlapping

• Data and voice down

In case cst have voice overlapping that's mean cst have WCAP

• True

• False

In case cst need make early renewal should inform cst can make it by we app and ECare only

• True

• False

Cst can make early renewal by We Pay

• True

• False

Cst can make early renewal from 111 for package Mega 140

• True

• False

We SONC plus package up to 150 GB

• True

• False

Streamerz package price

• 513 with out vat

• 513 with vat

• 1083 with vat

• 1083 with out vat

Balance fraction available for suspend package

• True

• False