Noom | Day 7 Billing

What are the functions of the expire and the cancel button? (Select All that apply)

• Cancel button will delete the user's date?

• Expire button will provide a refund?

• Cancel button will cancel the account immediately

• Expire button will cancel the account at the end of billing cycle

International Noomers: what is the recommended course of action when the customers comes and requests a refund for the most recent charge?

• Only refund the most recent charge

• Provide up to 2 refunds, no matter what

• Decline their request

Do we provide refunds proactively?

• Yes

• No

3. How can a user cancel their iTunes subscription

• Through the cancel button on the app

• Through the Goal Specialist

• Through iTunes via their iOS device

• Trough the expire button in SupportLand

We can only reverse a cancellation if the subscription is in what status?

• Active-Expiring

• Active

• Inactive-Expiring

• Active-Past due

How the user can turn off the auto renewal for an iTunes subscription?

• Through their Goal Specialist

• Through iTunes

• Through Level 1

Can we refund an iTunes subscritipion?

• Yes

• No

Which statements are true about pauses, extensions, and reinstatements? (Select all that apply)

• We cannot pause subscriptions

• If a user has canceled their subscription they resign through Level 1 Support

• We cannot reverse trial expirations

• We do not extend subscriptions

Which of these is true about subscriptions?

• We offer eight plans through our US website.

• iTunes subscriptions are usually$39.99 USD/month

• Subscriptions are billed as a lump sum (the full amount) and are recurring

• We do not provide refunds for any reason

Which plans are available for EN users in the US? (Select all that apply) Ask Cindy About it.

• 3 months at $159 USD

• 5 months at $174 USD

• 7 months at $184 USD

• 12 months at $209 USD