Communicating Effectively for Collaboration and Teaming

While a person is speaking, those who are being spoken to should

• be thinking of what they want to say next.

• listen to the speaker.

• take detailed notes.

• stop the speaker when there is a point on which they do not agree.

Frustration can cause anger. Name 2 other conditions that can arouse anger during

communication.

Using “I” messages and saying what you would like to have happen is

• rapport-building.

• oneupsmanship.

• assertiveness.

• onedownsmanship.

A useful word for communication that can be formed when the letters of listen are

rearranged is

Apologizing to a co-educator is

• a sign of weakness; therefore, it is a disadvantage when communicating.

• an effective communication practice.

• most effective when done before the receiver vents his or her feelings.

• best when followed by "but I ... ."

Conflict management first requires

• respecting, listening, and then sharing one’s own views.

• meeting the resistance with assertiveness right away, and then moving quickly 1into

  arbitration.

• advising, avoiding others’ concerns, and sending solutions as soon as possible.

Eliminating microagression requires

• modeling sensitivity to microaggressive ways of speaking and behaving.

• reacting to instances publicly, directly, and explicitly.

• keeping quiet rather than standing up and speaking out for others, to avoid

  embarrassing them.

• ignoring instances that occur.

In communication, one can anticipate that cultural diversity among the communicators

• may lead to misjudgment or misunderstanding of the message.

• will be an insignificant factor.

• need not be addressed because all participants are expected to communicate

  similarly.

• results in a variety of different dialects that help people communicate effectively.

Mindful communication requires

• responsive listening.

• withholding judgment.

• having hidden agendas and preconceived ideas.

“Just try to forget about it. Everyone has a difficult day now and then.” This roadblock to

communication is

• avoiding others’ concerns.

• judging.

• sending solutions.