If another person joins the call I have to...
High risk

Quiz
•
Professional Development
•
Professional Development
•
Easy
Ivon montoya
Used 2+ times
FREE Resource
6 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Recite CMR to this person
Nothing, just continue with the call
Ask the customer authorization
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
If I suspect there is someone else listening to the call, I have to
Recite CMR
Does not matter
Ask the customer authorization
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The borrower can have
his/her own information
bor and cob information
account information
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If I disclose information that belongs the borrower to the coborrower
It is a third party disclosure
It is okay since both are contract holders
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I can use monarch with
every caller
only bor and cob
okttt, bor and cob
nobody
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I can process a payment to a third party only verifying last four digits of the account
YES
NO
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